Privacy Policy

Last updated: November 2024

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1. Introduction & General Terms
2. When will Pastino collect information about me?
3. What information will Pastino collect about me?
4. How will Pastino use the information it collects about me?
5. When will Pastino contact me?
6. Will I be contacted for marketing purposes?
7. Will Pastino share my personal information with anyone else?
8. How long will Pastino keep my personal information?
9. Changes to Pastino’s Privacy and Cookies Policy
10. Your Rights
11. Compromise of Personal Information.
12. Contacting Pastino about this Privacy and Cookies Policy

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Introduction & General Terms

Pastino is the trading name of Pastino Limited reg. 15256250. When we refer to ”we” or ”our” or ” Pastino” we are referring to Pastino Limited. Pastino is committed to protecting your and your family’s personal information when you are using Pastino services. We want our services to be safe and enjoyable for our customers. This Privacy Policy relates to our use of any personal information we collect from you via the following services:

any Pastino website that links to this Privacy Policy.

social media or official Pastino content on other websites.

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person when visiting our premises.

In order to provide you with the full range of Pastino services, we sometimes need to collect information about you.

This Privacy Policy explains the following :

what information Pastino may collect about you.
how Pastino will use information we collect about you.
when Pastino may use your details to contact you.
whether Pastino will disclose your details to anyone else.
your choices regarding the personal information you provide to us.

Pastino is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).
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Pastino websites contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

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When will Pastino collect information about me?

When you visit our website
When you engage with us on social media.
When you sign up to receive our e-newsletters and promotional correspondence.
When you contact us by any means with queries, feedback, complaints etc.
When you enter prize draws or competitions.
When you choose to complete any surveys we send you, via email or in restaurant, or reviews on 3rd party websites where you have given your permission to share data with us.
When you fill in any forms. For example, if an accident happens in a restaurant, Pastino may collect your personal data.
When you’ve given a third-party permission to share with us the information they hold about you.
When you apply for a job with Pastino or send in your curriculum vitae whether as a result of an available post or speculatively.
When you make a data subject access request.

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What information will Pastino collect about me?

WIFI If you use our in-restaurant wifi service: your name, your email, telephone number, date of birth and browsing information, such as MAC address, browser type, device type, Log File Information; Log file information is automatically reported by your browser each time you access a web page. When you register with or use our WIFI Access, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such Information. Information gathered using cookies in your web browser. It is important for us to track how our WIFI Access is used, and we (or our service providers) may place “cookies” on your computer or device. Cookies are small data files that identify you when you use the restaurant WIFI, ‘click and collect’ ordering service or the Pastino website. You have the option to decline our cookies by using your browsers settings tools, but this may affect some aspect of the services.
Details of your visits to our websites and which site you came from to ours.
Details of your social media profiles and postings.
Your comments, feedback and service reviews.
Your data subject access request and forms of identity provided.

Other than specified above we may receive personal information about you when you participate in, access or sign up to any of Pastino’s products, services, activities or online content, such as newsletters, competitions, email and mobile notifications, telephone or text. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Pastino products and services (such as when you last visited our premises and what pages you visit on Pastino website)

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this, we will provide further information about why we are collecting your information and how we will use it.

Pastino collects information about how you use Pastino websites or other Pastino content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.

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How will Pastino use the information it collects about me?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘Your rights?’ section below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Pastino will use your personal information for a number of purposes including the following :

to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries.

to provide responses to queries you raise with us.
to provide you with the most user-friendly online navigation experience.
where we provide personalised services, we may analyse the information you supply, as well as your activity using our products and services, so that we can offer a more relevant, tailored service. For instance, we could use your website viewing history to provide personalised recommendations. If you are subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters or disable personalisation. Please follow the instructions at the bottom of any marketing e-mails you have received from us.
we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and where Pastino proposes using your personal information for any other uses we will ensure that we notify you first.
To comply with our contractual or legal obligations to share data with law enforcement.

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When will Pastino contact me?

Pastino may contact you:

in relation to any service, activity or online content you have signed up for, in order to ensure that Pastino can deliver the services, e.g. to verify your email when you sign up for email news.
in relation to any correspondence we receive from you or any comment or complaint you make about Pastino products or services.
in relation to any personalised services you are using.
in relation to any communication you have submitted to Pastino, e.g. on Pastino message boards or feedback forms or via text or voicemail message.
to invite you to participate in surveys about Pastino services (participation is always voluntary)
to update you on any material changes to Pastino’s policies and practices; and for marketing purposes, as set out in section 6.
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Will I be contacted for direct marketing purposes?

Pastino will only send you marketing emails or texts or contact you on Pastino platforms or by phone where you have agreed to or requested this. We offer regular emails to let you know about Pastino products, services, news, offers and competitions. From time to time we may also contact you to ask your views on issues affecting Pastino. We may personalise the message content based on any information you have provided to us and your use of Pastino products and services.
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We may use information which we hold about you to show you relevant advertising on third-party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know you have a Pastino account and have used Pastino products and services. If you don’t want to be shown targeted advertising messages from Pastino, some third-party sites allow you to request not to see messages from specific advertisers on their sites in the future.

There are several ways you can stop direct marketing communications from us:

Click the ‘unsubscribe’ link or ‘opt-out’ link in any email communication that we send you. We will then stop any further emails from that particular source.
Contact us using the contact details in section 13 below.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

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Will Pastino share my personal information with anyone else?

We will keep your information within the Pastino group of companies except where disclosure is required or permitted by law (for example, to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 8.

Generally, we will use your information within Pastino and will only share it outside Pastino where you have requested it or given your consent. However, we may share with third-party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 6.

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How long will Pastino keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Pastino.

If you’ve not used any Pastino online services for more than five years, it will be flagged as inactive and we’ll contact you to ask whether you want to keep it open. Unless you reply to say ‘yes’ within the stipulated timeframe, we’ll close the account and delete or anonymise the personal data associated with it.

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Changes to Pastino’s Privacy and Cookies Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Pastino. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Pastino websites to submit personal information to Pastino.

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Your Rights

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from Nov 2024 :

The right to be informed about the processing of your personal information.
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
The right to object to processing of your personal information.
The right to restrict processing of your personal information.
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it.
The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision-making which has a legal effect or otherwise significantly affects you.

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Compromise of Personal Information.

If personal information is compromised because of a breach of security, the Company will promptly notify those persons whose personal information has been compromised, by email notice, or as otherwise required by applicable law.

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Contacting Pastino about this Privacy and Cookies Policy

If you have any questions or comments about this Privacy Policy please contact :

The Data Protection Officer
Address: Pastino Limited
30 Duncan Road, Burgh Heath, Tadworth, KT20 6DR

Email: privacy@pastino.co.uk

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